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Mental Health Teletriage RN

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Job Detail

Location: Wellington, New Zealand
Job Type: Full-Time
Specialty: Registered Mental Health Nurse
Job ID: Tonix1570


Job Description

About the role

We have opportunities for Registered Community Mental Health Nurses to work in a supportive and safe environment as Triage/Call Centre Operators. This is a unique chance where you could have the flexibility of working remotely and hours that suit your lifestyle.

You will be answering questions about mental health, (including from families/whānau who are worried about their loved ones), manage access to mental health and addiction services, and assist people who are experiencing a mental health crisis. The service is for everyone from Wellington, Porirua, Kāpiti, Hutt Valley and Wairarapa.

There is the option of part time work, and you will have the choice of working 8 hour or 12 hour shifts across a 24/7 roster, recognising that flexibility is the key to maintaining a healthy work/life balance.

After completing your 4-6 week orientation and training, you will be provided with a laptop and phone/headset so you can either be based at their awesome office in Porirua or work remotely in a non-public space. If you live outside the wider Wellington and Wairarapa region still feel free to speak with us about the position.

About the team

Te Haika is the Wellington region mental health and addiction contact centre for people in crisis or who have moderate to severe mental health or addiction problems. It is staffed 24 hours a day, 7 days a week by experienced and registered mental health and addiction professionals.

The team is friendly, supportive and welcoming and would love you to join them. They offer specialist mental health telephone triage training as well as ongoing professional supervision and development.

About the wider organisation

The 2DHBs (Capital & Coast District Health Board and Hutt Valley District Health Boards) embrace diversity and welcome applications from all people, including all gender identities, ages, ethnicities, sexual orientations, disability and religions. A workforce that is diverse and inclusive means they are better positioned to understand and serve their community.

The 2DHBs are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.


About you

You need to be a Registered Mental Health Nurse, who has had experience working in a Community Mental Health Team and you will be experienced in mental health triage and risk assessment. The work is complex and time limited so you will be a skilled, experienced nurse who thinks fast and loves variety in your work. You will pride yourself on good customer service and have a person centred and recovery focus.